In short
- A lead layout runs in a fixed order: header, first screen, proof, services, area, form, closing.
- On a phone, the first screen holds a headline, one line of proof, one button and the phone number. Nothing else.
- The form has three or four fields, a button that says what happens next, and a confirmation that names a time.
- The phone number lives in the header on every page and returns after the proof and at the close.
- A brochure layout describes the company. A lead layout answers the visitor. They look alike from a distance and behave nothing alike.
A layout is an argument
Buy a "premium" template and you get a full-screen photograph, a headline in a thin font, a menu folded behind three lines in the corner and a button that says "Discover." Below that, three boxes with icons. Below that, a slider of logos. Near the bottom, a contact form and a phone number in gray text. The template was designed to win the designer an award, not to get a plumber a call.
A lead layout starts from a different question: what does a stranger need to see, and in what order, to pick up the phone? The answer is an argument. This is the right place. These people are real and good. They do the thing I need. They come to where I am. Here is how to reach them, easily. And in case I scrolled past all of it, here it is again. A page built in that order is a lead layout. A page built in any other order is a brochure, however good it looks.
This guide walks the argument screen by screen, then covers what fits above the fold on a phone, how the form is built and where the phone number lives. The conversion guide explains why these choices move the number. This one shows the page.
A visitor does not read a page. A visitor scrolls a page looking for a reason to stop. Give them one on every screen.
The lead layout, screen by screen
- 1
The header.
Logo on the left, phone number on the right, tappable, with a short label such as "Call today." A menu with the main services and the contact page, nothing else. On a phone the number stays visible and the menu folds. The header is on every page, so the number is too.
- 2
The first screen.
One headline that names the service and the place: "AC repair in San Antonio, same day." One line under it that says who it is for. One line of proof: a rating, a license, a count. One button, worded as what happens next. A real photo if it loads fast, a plain background if not. That is the whole screen. The website basics guide explains the four questions this screen has to answer.
- 3
Proof.
Directly under the first screen, before any services, three or four reviews with names and dates, or a strip of the numbers: years, jobs, rating, licensed and insured. This sits second because the visitor's second question is whether you are real. The trust guide explains which items carry weight.
- 4
Services.
A short grid of the main services, each a card with a name, one sentence and a link to its own page. Not twelve. Four to six. The visitor who needs something specific clicks through to a page that repeats this layout for that one service.
- 5
Area.
The towns named, in text, with a simple map if you have one. A visitor in Boerne who reads "Boerne" stops scrolling. One who reads "the greater metro area" keeps going. Larger businesses link to a page per town; the service area guide says when that is worth doing.
- 6
The form.
A short form on the page rather than behind a link, with a heading that says what happens after it is sent. Three or four fields. Beside it, the phone number again, for the visitor who would rather talk. More on the form below.
- 7
The closing.
A last headline and the button, for the visitor who read everything. Then the footer: address, hours, phone, license, links to the service pages. A search engine and a careful visitor both look there for the boring facts.
What goes above the fold on a phone
The phrase comes from newspapers, and it still describes the only screen most visitors will judge you on. On a phone it is small: after the browser's own bars, roughly a business card held sideways. Templates fill it with a photograph and a slogan and put the useful parts below, where they are invisible until the visitor decides to scroll, which is the decision the first screen was supposed to earn.
Here is what fits, from the top down, on a typical phone.
The first screen, on a phone
- The header: logo and a tappable phone number. About one thumb's height.
- The headline: service and place, in words a stranger would type. Two lines at most.
- One supporting line: who it is for, or the thing that makes you the right call.
- One line of proof, small: "4.9 stars, 600 reviews" or "Licensed since 2008."
- One button, full width, worded as an outcome: "Get a same-day quote."
- Nothing else. No slider, no video, no three icons, no second button of equal weight.
Photographs go under this, or behind it as a background that loads after the text. A hero image that must arrive before the headline can be read is a delay between the visitor and the argument. The mobile design guide covers the tap sizes, type sizes and spacing that make this screen work with a thumb, and the load time guide sets the budget for how quickly it has to appear.
The form itself
The form is where a visitor becomes a lead, and it is the most carelessly built element on most sites. It was added last, styled to match and never once sent by the owner. Here is how a form on a lead layout is built.
Fields. Name, phone and a box for what you need. Email if you must. Address only if the service requires it, and even then it can be asked on the callback. A dropdown asking how the visitor found you is a survey, not a form. Labels sit above each field, in plain words, always visible; placeholder text that vanishes on the first keystroke is a memory test.
The button. It says what happens: "Send and get a call back within the hour." "Submit" says nothing. The button is the last sentence of the argument.
After. A confirmation on the page that names a time, an email to the visitor with the same promise, and a text to whoever is on duty. The visitors guide explains why the next few minutes decide the job.
Spam. An unprotected form fills the inbox with junk and trains the owner to ignore it, which is how real leads get missed. A visible captcha loses real visitors. The right answer is invisible: a hidden field, a timing check and filtering on the server. Why forms get spammed walks through the fix.
Testing. Send the form yourself once a month. Forms break when a plugin updates, an address changes or a host moves. A form that fails silently is the most expensive defect a site can have, because it looks fine.
Where the phone number lives
For most service businesses the phone still beats the form, and the number's placement decides how often it is used. The rule is simple: the number appears wherever the visitor might have just decided to call, and it is always a link that dials.
That means the header, on every page, at every screen size. On a phone it means a bar fixed to the bottom of the screen with "Call" on one side and "Get a quote" on the other, worth more than any other element on the page. It means again after the proof, because proof is what makes people ready. It means beside the form, for the visitor who would rather talk. And it means the footer, where the careful ones look.
Use a tracking number, forwarded to the real line, so the calls can be counted. That one change lets conversion tracking report the website's calls beside its forms, by page and by source. A careful setup keeps the number consistent with the Google Business Profile so the listing is not confused.
Brochure layout versus lead layout
The two layouts use the same parts: headline, photos, services, reviews, a form. The difference is the order, the wording and what gets the most space.
| Element | Brochure layout | Lead layout |
|---|---|---|
| First screen | Company name, a slogan, a full-screen photo | Service and place in the headline, one button, phone visible |
| Button | "Learn more" or "Discover" | "Get a same-day quote" or "Call now" |
| Proof | A logo slider near the footer | Named reviews directly under the first screen |
| Services | One page listing everything | Four to six cards, each linking to its own full page |
| Area | "Serving the greater region" | Towns named on the page, each with its own page when it earns one |
| Form | Nine fields on the Contact page | Three fields on every page, with a promise of when you will call |
| Phone number | Gray text in the footer | Header, bottom bar on phones, after proof, beside the form, footer |
| What gets measured | Visits and time on page | Calls and forms, by page and by source |
A worked example: our own Grow page is built on this layout, because it is a landing page for paid traffic and every click costs money. The first screen names the offer and the outcome. Proof follows. The services are three cards. The form is short, and the phone number is in the header and again at the bottom. It is arranged that way because the argument works in that order, and a page that runs ads has no room to be a brochure. The AIDA article traces the older version of the same idea.
To see your own home page in this layout before deciding anything, the free mockup is exactly that: a developer builds the first screen and the structure for your business, at no cost, and you keep it either way. Owners with a site that is close but not there can have the layout fixed at a fixed price rather than rebuilt; the old website guide helps decide which you need.
See your business done properly before you spend a dollar.
We will design a new home page for your business and show it to you at no cost. Custom, built the way a real development shop builds. Keep it either way.
Go deeper
- How to increase website conversionsThe six levers and why the layout is only part of it
- The mobile website guideThe screen most of your visitors will actually see
- See your home page in this layout, freeA custom first screen and structure, no obligation
- Conversion rate optimizationThe layout, the form and the numbers, worked on monthly
Getting visitors but not enough calls?
Tell us what the site is doing now and we will tell you, in plain words, which of the six levers is costing you the most. Free, and you keep the answer.
Which of these sounds like you? (pick any)
Questions people ask
Straight answers
One that makes the visitor's argument in order: a first screen with the service, the place, one button and the phone number; proof right under it; a short set of services linking to their own pages; the area named; a three-field form; and a closing call to action. Every service page repeats the order for its own service.
On a phone: the logo and a tappable phone number in the header, a headline naming the service and the place, one supporting line, one line of proof and one button. Photographs and everything else go below or load after the text. If a visitor has to scroll to learn what you do or how to call, the first screen has failed.
Three or four: name, phone and what the visitor needs, with email if you need it. Every extra field costs completions, and questions such as the address or how they found you can be asked on the callback. The button should say what happens next, and the confirmation should name a response time.
In the header on every page as a tappable link, in a bar fixed to the bottom of the screen on phones, again after the proof section, beside the form and in the footer. Hiding it inside a folded mobile menu is the single most common reason service sites get fewer calls than they should.
No. A slider delays the headline, and most visitors never see the second slide. A full-screen video adds seconds to the load on a phone and says nothing a headline could not. If a video helps sell the work, put it below the first screen, where it loads after the text and the visitor chooses to play it.
Often, yes. Moving the phone number into the header, rewriting the first screen, shortening the form and pulling reviews up under the headline are layout fixes on the existing site rather than a rebuild. We do these as fixed-price jobs. When the platform itself is slow, the layout fix is the first step and a rebuild is the second.
Where to go from here
The next step down the road
- See your home page in this layout, freeA developer builds the first screen for your business, no obligation
- The page, the tracking and the marketing from one teamThe Grow program, with 0% financing
- Fix the layout on the site you haveHeader, first screen, form and phone placement, fixed price
- Conversion rate optimizationMeasured changes to the layout, monthly
