Fixing Broken Websites
Site down, hacked, or falling apart? We diagnose it fast, fix what's broken, and tell you straight how to keep it from happening again.
A broken site is a closed store with the lights off.
A website that is down does not read as neutral. It reads as abandoned. Every hour it throws an error, a customer decides you went out of business and dials the next name on the list. The cost is quiet, and it never stops running.
Most repairs treat the symptom. A form stops sending, so someone swaps the form. A page white-screens, so someone clears a cache. A week later it breaks again, because the real fault was never found. We diagnose first. A fix has to hold, or it is not a fix — it is a delay.
The failures have names. Error establishing a database connection. The white screen of death. A theme that shattered on mobile after an update. A contact form that swallowed three weeks of leads without a sound. Each one has a root cause, and each root cause has a repair that lasts.
When your site is down you need answers, not a pitch. So we triage. We tell you what broke, how bad it is, and what it is costing you right now. We bring the critical path back up first — the pages that take the order or the call — and then we work outward from there.
If the site was hacked, we remove the malware, close the door it came through, and restore from a state we trust. If a rebuild is genuinely safer than a patch, we say so plainly. You get the truth about your own site, in words you can act on, and a short list of what keeps it from happening again.
San Antonio businesses do not have the hours to babysit a server, and we would rather you never had to. When we leave, the site is up, tested, and hardened — and you hold a plain rundown of how to keep it that way.
What we fix
The failures we see every week
Crashes and white screens
Fatal errors, blank pages, and sites that load halfway and stall. We find why, not just where.
Hacks and malware
Infected files removed, the entry point closed, and a clean restore — then hardening so it stays closed.
Dead contact forms
Forms that quietly stopped delivering. We restore the path, test it, and add monitoring so silence never costs you a lead.
Broken layouts
Pages that fell apart after an update or collapsed on a phone. We put the design back together and keep it there.
Plugin and theme conflicts
Two plugins fighting over the same job after an update. We isolate the culprit and settle it without breaking the rest.
Database errors
Connection failures and corrupt tables that take the whole site down. We repair the data and steady the host under it.
Is your site down right now?
Tell us what is broken and what it is costing you. We will triage it, get the critical pages back up first, and fix the root cause so it holds.
How we think about it
Three angles on every repair
Downtime bleeds rankings
Google crawls a dead site and a broken site differently, and neither is good. Getting you back up fast protects the positions you already earned.
Catch the next failure early
We set up monitoring so a form that stops sending or a page that starts erroring tells us before it tells your customers.
Trust rebuilt in seconds
A visitor forgives a lot, but not a store that will not open. A site that loads and works earns back the confidence an outage spent.
How the repair goes
Triage
We find what broke, how bad it is, and what it is costing you by the hour.
Restore the critical path
The pages that take the order or the call come back first, so you are open for business.
Fix the root cause
We repair the real fault, not the symptom, and test everything around it.
Harden and hand off
We close the weak points and show you, in plain words, how to keep the site healthy.
Questions
Frequently asked
We triage first, before we quote or plan anything. Tell us what broke and we tell you what it is, how bad it is, and what it is costing you by the hour. The pages that take the order or the call come back first, so you are open for business while we chase the root cause.
Usually we can save it. We remove the malware, close the door it came through, and restore from a state we trust — then harden the site so the same hole stays shut. If a rebuild is genuinely safer than a patch, we say so plainly rather than sell you a repair that will not hold.
It can, which is why speed matters here. Google crawls a dead site and a broken site differently, and neither reading helps you. Getting the critical pages back up quickly protects the positions you already earned, and we watch that the fix does not knock anything else loose.
We find out how long, restore the delivery path, and test it end to end. Then we add monitoring, so a form that quietly stops again tells us before it costs you another lead. A silent failure is the expensive kind, and it is the one we design against.
Once. Most repairs treat the symptom — swap the form, clear the cache — and the fault returns a week later because nobody found it. We diagnose the real cause first. A fix has to hold, or it is not a fix, it is a delay.
Still have a question about Fixing Broken Websites? Ask us directly — we answer straight.
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