Siri Says My Business Is Closed or Reads the Wrong Hours
Voice Assistants & Listings
Your door is open. Siri has told the iPhone in someone's hand that it isn't.
Someone asks Siri whether you're open, or asks for your kind of business "open now," and Siri says you're closed, reads yesterday's schedule, or skips you entirely. Apple Maps shows the same wrong hours on your place card. Google may show the right ones, which makes the whole thing more confusing.
What it actually means
Siri answers questions about local businesses from Apple Maps. When it says you're closed, it is reading the hours field on your Apple Maps place card and comparing it to the clock. Siri isn't guessing and it isn't punishing you. It is repeating what the card says.
That card exists whether or not you ever touched it. Apple builds place cards from its own data and from partners, and a business that has never claimed its card through Apple Business Connect is described by whatever those sources said last. Hours you updated on Google do not travel to Apple on their own.
The cost is specific. An iPhone user who asks for a business open now is not offered a closed one. You don't rank lower for that customer; you simply aren't an option, and you will never see the search that skipped you.
What usually causes it
Most likely first.
- 1
Nobody has claimed the Apple listing
The most common cause by a distance. The place card runs on old or third-party data, and there is no one on your side to correct it. Plenty of owners have never heard of Apple Business Connect.
- 2
Hours changed on Google and nowhere else
The new schedule went into Google Business Profile and the website footer. Apple, Bing and Yelp still show the old one, and Siri reads Apple's.
- 3
Special hours or a closure left behind
A holiday closure, a remodel, or a temporary-closure status set during an emergency and never cleared. Date-specific hours expire; a closure status may not lift on its own.
- 4
Stale data from a source Apple uses
Apple has drawn business details and reviews from partners such as Yelp. Apple doesn't publish how it weighs those sources against your own edits, but an old Yelp schedule behind an unclaimed card is a frequent suspect.
- 5
Late-night hours entered wrong
A bar or a 24-hour locksmith that closes after midnight, entered as closing at 2 a.m. the same morning, can read as a schedule that is shut most of the day.
- 6
Siri matched a duplicate or an old location
A second place card from a previous address or an old business name, with its own hours, is the one Siri picked up.
How to fix it
Work through these in order. Take a backup before you change anything.
Step 1 — See exactly what Siri sees
On an iPhone that is not signed in to your business account, ask Siri whether you're open. Then search your business in Apple Maps, open the place card, and write down the hours, phone, address and name exactly as shown.
Step 2 — Claim the place card in Apple Business Connect
Go to business.apple.com and sign in with an Apple ID that belongs to the business, not to an employee who might leave. Find your location and complete verification. Until the card is claimed, your corrections are only suggestions.
Step 3 — Set regular hours, then check special hours and status
Enter each day exactly, including split shifts and closings after midnight. Then review any special hours and any closure status, and remove anything that no longer applies.
Step 4 — Make Google, Bing and Yelp say the same thing
Siri is not the only assistant listening. Update Google Business Profile, Bing Places and Yelp to the same hours on the same day, and fix the hours on your website and in its LocalBusiness schema.
Step 5 — Report duplicates and old locations
In Apple Maps, use Report an Issue on any duplicate or outdated place card. In Business Connect, confirm that only your real, current locations are listed.
Step 6 — Wait for review, then test again
Apple reviews changes before they appear, which can take a few days. Once the place card shows the new hours, ask Siri again from a nearby phone. If it still says closed, go back to the duplicate hunt.
Step 7 — Put every holiday on a calendar
Add special hours a few weeks ahead of each holiday, on all four platforms at once. Holidays are where most wrong-hours answers begin.
When to stop and call someone
Call someone if Business Connect won't let you verify, if the card keeps reverting to old hours after your edit was approved, or if you run several locations and the wrong hours are one symptom of listings that disagree everywhere. A mismatch across Google, Apple, Bing and Yelp is usually a dozen small corrections, and missing one keeps the problem alive.
What is Siri getting wrong?
Pick the closest match and we'll compare your Apple, Google, Bing and Yelp hours side by side. Free, and the findings are yours to keep.
Which of these sounds like you? (pick any)
Frequently asked
Because Siri reads Apple Maps, not Google. Hours changed in Google Business Profile do not copy over to Apple. Claim your place card in Apple Business Connect and enter the same hours there, then check Yelp and Bing as well. The Siri guide explains where Apple's data comes from.
Changes made through Apple Business Connect are reviewed before they go live, and that usually takes a few days, though it can be quicker or slower. Siri reflects the change once the place card does. If a week passes with no change, look for a duplicate listing or an edit that was not approved.
Yes. Claiming and managing your Apple Maps place card through Apple Business Connect costs nothing. You need an Apple ID, ideally one the business owns rather than an employee's personal account, and you will go through a verification step to show that you run the location.
Yes. Apple Business Connect supports special hours for specific dates. Set them a few weeks ahead and enter the same dates on Google, Bing and Yelp, so every assistant gives the same answer on the holiday itself, which is when the most customers are asking.
Run the free Voice Search Visibility Check. It compares the hours and other details that Google, Apple Maps, Yelp and your website show for your business, so you can see which one is out of step before a customer finds out for you.
If you’d rather not
We do this work every week. These are the services that cover it.
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