Website Accessibility & ADA Compliance

Businesses usually find out their website is inaccessible one of two ways: a customer with a screen reader gives up and goes elsewhere, silently, or a law firm sends a letter. The second is common enough that many owners first hear the words WCAG and ADA from an attorney. It does not have to go that way. Accessibility is a written standard, it can be measured, and a site can be brought to it.

The standard is WCAG — the Web Content Accessibility Guidelines — and the level courts and regulators point to is AA. It covers what you would expect once it is said aloud: text a screen reader can read in order, images with real descriptions, forms with labels, color with enough contrast, everything reachable by keyboard, video with captions. Most sites fail on a handful of these, repeated across every page.

We start with an audit that tests the site the way people actually use it — with automated scanning, yes, but also with a screen reader, with keyboard only, at 200 percent zoom — and produces a list of what fails, where, and how much it matters. Automated tools find about a third of real issues. The rest are found by a person, which is why a tool's green checkmark is not a defense.

Remediation is then a fixed list of work, not an open-ended engagement. Templates are fixed once and every page that uses them is fixed with them. Forms, menus, modals and media players — the components where sites most often fail — are rebuilt to work with assistive technology. Where a page cannot be fixed without a redesign, we say so and price that separately.

The result is documented: an accessibility statement on the site, a record of what was tested and fixed, and a way to keep it that way, because the next blog post or plugin update can reintroduce a failure. Compliance is a state to maintain, not a certificate to frame, and the maintenance is a small line item next to the alternative.

One more reason, beyond the letter: accessible sites are better sites. Clear structure, labeled forms and real alt text are also what search engines and AI answer engines read. Fixing the first fixes the second. For sites in regulated fields — healthcare, legal, finance — this page pairs with the compliance-minded industry pages.