After the storm
Hail damage is hard to see from the driveway. A shingle can look fine and be bruised to the mat, which is the kind of damage that leaks two summers later. Wind is easier. Missing tabs and lifted edges show from the street.
If a storm came through, do three things in this order. Make sure nothing is leaking into the house. Photograph anything you can see from the ground, with the date. Then get the roof inspected before you file a claim, so you know whether there is anything to claim.
The inspection
We climb every slope. We mark hail hits in chalk inside a test square, photograph the soft metal (vents, gutters, the fins on the AC unit) and shoot the shingles close and wide. You get a written report with the photos within a business day.
If the damage does not justify a claim, the report says that too. A claim filed on a roof that does not qualify can still show up in your claims history.
The insurance claim
You file the claim. It is your policy. Then:
- We send you the photo report to attach.
- The insurer sends an adjuster. We meet them on the roof if you want us there and point out what we found.
- The insurer decides what is covered and sends you a scope of loss.
- We compare their scope with our itemized estimate and show you, line by line, where they differ.
What we will not do: promise approval, negotiate the claim on your behalf, or touch your deductible. Texas law reserves claim negotiation for licensed public adjusters and attorneys, and it forbids contractors from paying or waiving a deductible. A roofer who offers either is telling you something about the rest of the job.
Emergency tarping
If water is coming in, call. We tarp the same day when we can and the next morning when the storm has not cleared. The tarp is billed at a flat rate and credited back if we do the repair.
About the people at your door
After a big hailstorm, trucks with out-of-state plates reach the north side within two days. Some of them do fine work. Many are gone before the first warranty call. Before you sign anything, ask for a local office, a certificate of insurance and three references in your ZIP code.
Then wait a day. Real roofers can wait a day.